Refund policy

Access to Communication Limited: Chat Boxes:  Returns Policy

1. Eligibility for Return

• Chat Boxes can be returned within 30 days of purchase, provided they are unused, in original condition, and include all packaging, accessories, and documentation.

2. Conditions for Return

• Returns are eligible for products that are defective, incorrect, or arrive damaged. A full inspection will be conducted to verify these conditions.
• Returns due to user preference (e.g., product dissatisfaction) will be accepted, though a restocking and delivery fee may apply.

3. Process for Return

• Contact us at info@accesstocommunication.co.uk within 30 days of receiving the item. Provide your order number, reason for return, and any supporting documentation (photos of damage if applicable).
• Once the return is approved, we will send return shipping instructions and details for tracking.

4. Refund Processing

• Refunds will be issued upon receipt and inspection of the returned item. Allow 7-10 business days for processing once received.
• Refunds are issued back to the original payment method.

5. Exchanges

• Defective or damaged Chat Boxes can be exchanged for the same item, subject to availability.
• If the product is out of stock, an option for a full refund will be offered.

6. Exclusions

• Customized or personalized Chat Boxes may not be eligible for return, except in cases of defect or damage.